This privacy notice discloses the privacy practices for www.richmondhilllumber.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to complete an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.
Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time, our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
SMS Privacy Policy
Effective Date: March 1st, 2026
At Richmond Hill Lumber & Supply Corp., we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our telecommunications texting services (“Service”). By using our Service, you agree to the terms of this Privacy Policy.
Messaging frequency may vary. Message and data rates may apply. To opt out at any time, text STOP. For assistance, text HELP or visit our website at https://richmondhilllumber.com/contact/. Visit https://richmondhilllumber.com/privacy-notice/ for privacy policy. By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Richmond Hill Lumber & Supply Corp.. Types of messages might include order confirmation or technical assistance. Message frequency varies. Message and data rates may apply. See privacy policy at https://richmondhilllumber.com/privacy-notice/. Message HELP for help. Reply STOP to any message to opt out.
1. Information We Collect
When you use our telecommunications texting service, we may collect the following types of information:
- Personal Information: This may include your name, phone number, email address, and other contact details you provide.
- Message Content: We may collect the content of your text messages, including the sender and recipient information, text content, and any other data shared through the Service.
- Usage Data: This may include data related to your use of the Service, such as timestamps, message delivery status, device information, IP address, and other technical information.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Provide the Service: To send and receive text messages and manage your communication.
- Customer Support: To respond to your inquiries, resolve issues, and provide customer service.
- Service Improvement: To enhance the functionality, performance, and security of the Service.
- Compliance and Legal Obligations: To comply with applicable laws and regulations or to respond to lawful requests from authorities.
3. How We Share Your Information
We do not share your personal information with third parties except in the following situations:
- Service Providers: We may share your information with trusted third-party vendors or service providers who help us operate our Service, such as cloud hosting providers, analytics partners, or communication platform providers.
- Legal Compliance: We may disclose your information if required by law, such as to comply with a subpoena, legal process, or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of the transaction.
4. Data Retention
We retain your personal information and message data only as long as necessary to provide the Service and for any legal, accounting, or reporting purposes. When it is no longer needed, we will securely delete or anonymize the information.
5. Security
We implement reasonable security measures to protect your personal information and ensure the confidentiality of your messages. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access: You can request to view the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You can request the deletion of your personal data, subject to applicable legal requirements.
- Opt-Out: You may choose to opt out of receiving certain text messages, such as promotional or marketing communications. To exercise these rights, please contact us at contact@richmondhilllumber.com.
7. Third-Party Services
Our Service may contain links to third-party websites or services that are not operated by us. This Privacy Policy applies only to our Service and does not cover the practices of third-party services. We encourage you to review the privacy policies of any third-party sites or services you visit.
8. Children’s Privacy
Our Service is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated Privacy Policy on our website and update the effective date above. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (718)849-7038 or via email.